Built for high-availability customer platforms
Airlines run some of the most operationally demanding consumer-facing technology stacks in the world: passenger service systems, loyalty, IROPS recovery, mobile and web booking, kiosks, ground operations, and customer support. Every one with downtime costs measured in millions per hour and SLAs that don't bend for seasons or holidays.
Our work in the airline industry brings together the disciplines this environment requires: carrier-grade QA proven in long-running telecom and media engagements, production ML and data engineering through our airisDATA practice, and 24/7 customer operations through our India BPO. All on a hybrid onshore-offshore model designed to flex with seasonal demand.
What we deliver
Customer platform engineering
Mobile, web, and kiosk development for booking, check-in, IROPS rebooking, and loyalty engagement. Cloud-native architecture, AI-driven engineering workflows, and modernisation of legacy passenger service system integrations.
QA factories at airline release cadence
Continuous regression and release certification across every customer endpoint: iOS, Android, web, kiosk. Coverage for end-to-end testing, channel testing, web acquisition site testing, and accessibility certification.
Loyalty and personalisation
Loyalty platform engineering, personalisation, next-best-offer recommendation engines, and ML-driven customer segmentation.
IROPS, operations, and crew systems
Software development and modernisation for irregular-operations recovery, crew scheduling, and operations control center systems. Real-time data pipelines and AI-assisted decision support.
24/7 customer operations support
BPO services for customer support, complaint resolution, voice and non-voice support, email / chat / ticket management, and customer onboarding & retention. Delivered through our India operations on a hybrid model.
AI and data engineering
Demand forecasting, dynamic pricing models, fraud detection, and customer churn analysis. Built on airisDATA's production ML and data engineering practice.
Reference engagements
- Southwest Airlines. Multi-year staffing and engagement relationship spanning software development, QA, and operational support. Engineers placed across customer platform, operations, and quality engineering teams. The operational anchor of our airlines practice.